@book{22629, author = {Franklin, Suzie. and Sanderson, Helen,}, title = {Personalisation in practice :}, publisher = {Jessica Kingsley Publishers,}, year = {2014.}, address = {London and Philadelphia :}, note = {Includes index.}, url = {https://ihc.idm.oclc.org/login?url=http://ebookcentral.proquest.com/lib/ihcorg/detail.action?docID=1561083} }