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Making Questions Work: A Guide to How and What to Ask for Facilitators, Consultants, Managers, Coaches, and Educators.

By: Strachan, Dorothy.
Publisher: San Francisco : John Wiley & Sons, Inc, 2007Description: 246 pages 24 cm paperback.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780787987275; 0787987271.Subject(s): Communication & Literacy -- Curriculum & Resources -- Speaking & Listening | Communication & Literacy -- Curriculum & Resources -- Team Work & MeetingsSummary: This book is an invaluable desk reference for facilitators, leaders, coaches and anyone who wants to engage in more effective learning and decision-making conversations. It offers over 1700 rich questions that you can borrow or adapt to improve your inquiry skills, and provides clear frameworks that point to when, where, and why particular questions are most useful. Table of contents: * Questions That Work (Framing Questions. Planned Questioning. Closed and Open Questions. Closed Questions. Open Questions. Skills for conscious questioning. Customize for Context. Create Inviting Questions. Clarify Assumptions. Ask with Sensitivity. Accommodate Risk and Anxiety. Maintain a Participant-Observer Stance. Consider "Why?" Carefully. When in Doubt) * Core Facilitation Values.(Guidelines for Asking Questions with Integrity. Maintain Objectivity. Clarify Confidentiality. Be Sensitive to Conflicts of Interest. Avoid Collusion. Ask Questions Fairly. Determine Authorship. Address Imbalances in Power and Information. Operationalizing the Value of Integrity. Guidelines for Asking Questions with Authenticity. Build Group Ownership for Outcomes. Minimize Self-Deception About a Process. Be Clear About Intentions. Acknowledge Problems. Be Honest About Your Competencies. Be Present; Tune In. Hear Your Client's Perspective. Operationalizing the Value of Authenticity. Guidelines for Asking Questions with Mutual Respect. Enable Equity. Clarify Group Norms. Respect Exchange Times. Encourage Direct Interaction. Be Patient; Whose Silence Is It? Respect the Energy in the Group. Operationalizing the Value of Mutual Respect) * Follow-up Questions (Prompts for clarification, perspectives, rationale, options and implications) * Questions for Opening a Session (Getting to Know One Another. Focus: Sharing Personal Information. Focus: Exploring Work Experience. Clarifying Expectations. Focus: Understanding Hopes and Concerns. Focus: Meeting Objectives and Outcomes. Building Commitment. Focus: Developing Group Norms. Focus: Building Ownership. Common challenges. When Time Is Short. Opening a Workshop on a Specific Topic. Opening a Series of Workshops. Loosening Up a Tight Group) * Questions for Enabling Action ("What?": The Notice Questions. Observations. "So What?": The Meaning Questions. Reflections. Focus: Relevance and Fit. Focus: The Organization. Focus: The Individual. "Now What?": The Application Questions. Actions. Focus: Personal Change. Focus: Organizational Change. Focus: Building Ownership. Focus: Operational Planning. Common challenges. Supporting Action After a Meeting of a Network or Coalition. Enabling a Structured Approach to Reflection and Action. Discussing and Making Decisions That Affect Organizational Policies. Applying Research. Knowledge Translation. Workplace Stress: Personal Change) * Questions for Thinking Critically (Making Assumptions and Perspectives Explicit. Focus: The Individual. Focus: The Team or Organization. Focus: The Broader Context. Understanding Interests and Power Relationships. Focus: The Individual. Focus: The Team or Organization. Focus: The Broader Context. Exploring Alternative Ways of Thinking and Acting. Focus: The Individual. Focus: The Team or Organization. Focus: The Broader Context. Making Ethical Choices. Focus: The Individual. Focus: The Team or Organization. Focus: The Broader Contex. Common challenges. Thinking Critically About the Future. Acting Ethically in Low-Resource Countries. Thinking Critically About Policy Changes) * Questions for Addressing Issues (Understanding the Situation. Focus: Internal Considerations. Focus: External Considerations. Clarifying the Issues. Focus: Issue Description. Focus: Why This Is an Issue. Focus: Stakeholders. Generating Options for Action. Focus: A Positive Future. Focus: Solutions. Focus: Learning from Others. Testing Options for Action. Focus: Rationale. Focus: Potential Impact. Focus: Strategic Fit. Making a Decision. Taking Action. Common challenges. Encouraging Candor and Confidentiality. Putting Sensitive Issues on the Table. Issues Management in a Non-governmental Organization. Issues-Based Planning: A Redundancy Program) * Questions for Closing a Session (Looking Backward. Focus: Midway Through a Process. Focus: The Experience as a Whole. Focus: Learning. Focus: Productivity. Focus: Management of the Process. Looking Forward. Focus: Celebrating Success. Focus: Building Ownership for Follow-Through. Focus: Taking Action--Knowledge Translation. Focus: Future Collaboration. Common challenges. Bringing a Multisite Project to a Close. Closing a National Issues-Based Workshop. Conducting Exit Interviews in Small Groups. Reviewing a Pilot Workshop) * In Closing: About Questions--What I Know for Sure. * References.
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The ability to ask questions is a key skill for adult eduators and their learners. This book is written for facilitators and is packed with excellent advice on what questions to ask and how to ask them. This advice can be applied in a variety of training contexts from the classroom to the boardroom. Recommended reading for all adult educators.

This book is an invaluable desk reference for facilitators, leaders, coaches and anyone who wants to engage in more effective learning and decision-making conversations. It offers over 1700 rich questions that you can borrow or adapt to improve your inquiry skills, and provides clear frameworks that point to when, where, and why particular questions are most useful. Table of contents: * Questions That Work (Framing Questions. Planned Questioning. Closed and Open Questions. Closed Questions. Open Questions. Skills for conscious questioning. Customize for Context. Create Inviting Questions. Clarify Assumptions. Ask with Sensitivity. Accommodate Risk and Anxiety. Maintain a Participant-Observer Stance. Consider "Why?" Carefully. When in Doubt) * Core Facilitation Values.(Guidelines for Asking Questions with Integrity. Maintain Objectivity. Clarify Confidentiality. Be Sensitive to Conflicts of Interest. Avoid Collusion. Ask Questions Fairly. Determine Authorship. Address Imbalances in Power and Information. Operationalizing the Value of Integrity. Guidelines for Asking Questions with Authenticity. Build Group Ownership for Outcomes. Minimize Self-Deception About a Process. Be Clear About Intentions. Acknowledge Problems. Be Honest About Your Competencies. Be Present; Tune In. Hear Your Client's Perspective. Operationalizing the Value of Authenticity. Guidelines for Asking Questions with Mutual Respect. Enable Equity. Clarify Group Norms. Respect Exchange Times. Encourage Direct Interaction. Be Patient; Whose Silence Is It? Respect the Energy in the Group. Operationalizing the Value of Mutual Respect) * Follow-up Questions (Prompts for clarification, perspectives, rationale, options and implications) * Questions for Opening a Session (Getting to Know One Another. Focus: Sharing Personal Information. Focus: Exploring Work Experience. Clarifying Expectations. Focus: Understanding Hopes and Concerns. Focus: Meeting Objectives and Outcomes. Building Commitment. Focus: Developing Group Norms. Focus: Building Ownership. Common challenges. When Time Is Short. Opening a Workshop on a Specific Topic. Opening a Series of Workshops. Loosening Up a Tight Group) * Questions for Enabling Action ("What?": The Notice Questions. Observations. "So What?": The Meaning Questions. Reflections. Focus: Relevance and Fit. Focus: The Organization. Focus: The Individual. "Now What?": The Application Questions. Actions. Focus: Personal Change. Focus: Organizational Change. Focus: Building Ownership. Focus: Operational Planning. Common challenges. Supporting Action After a Meeting of a Network or Coalition. Enabling a Structured Approach to Reflection and Action. Discussing and Making Decisions That Affect Organizational Policies. Applying Research. Knowledge Translation. Workplace Stress: Personal Change) * Questions for Thinking Critically (Making Assumptions and Perspectives Explicit. Focus: The Individual. Focus: The Team or Organization. Focus: The Broader Context. Understanding Interests and Power Relationships. Focus: The Individual. Focus: The Team or Organization. Focus: The Broader Context. Exploring Alternative Ways of Thinking and Acting. Focus: The Individual. Focus: The Team or Organization. Focus: The Broader Context. Making Ethical Choices. Focus: The Individual. Focus: The Team or Organization. Focus: The Broader Contex. Common challenges. Thinking Critically About the Future. Acting Ethically in Low-Resource Countries. Thinking Critically About Policy Changes) * Questions for Addressing Issues (Understanding the Situation. Focus: Internal Considerations. Focus: External Considerations. Clarifying the Issues. Focus: Issue Description. Focus: Why This Is an Issue. Focus: Stakeholders. Generating Options for Action. Focus: A Positive Future. Focus: Solutions. Focus: Learning from Others. Testing Options for Action. Focus: Rationale. Focus: Potential Impact. Focus: Strategic Fit. Making a Decision. Taking Action. Common challenges. Encouraging Candor and Confidentiality. Putting Sensitive Issues on the Table. Issues Management in a Non-governmental Organization. Issues-Based Planning: A Redundancy Program) * Questions for Closing a Session (Looking Backward. Focus: Midway Through a Process. Focus: The Experience as a Whole. Focus: Learning. Focus: Productivity. Focus: Management of the Process. Looking Forward. Focus: Celebrating Success. Focus: Building Ownership for Follow-Through. Focus: Taking Action--Knowledge Translation. Focus: Future Collaboration. Common challenges. Bringing a Multisite Project to a Close. Closing a National Issues-Based Workshop. Conducting Exit Interviews in Small Groups. Reviewing a Pilot Workshop) * In Closing: About Questions--What I Know for Sure. * References.

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