How to make a positive difference : a selection of practical resources requested by vocational services : volume one of two
By: Benjamin, Mark.
Contributor(s): Buel, Audrey | Capie, Angus.Series: SAMS evaluation and development of services.Publisher: Wellington, NZ Standards and Monitoring Services Trust 2007Description: 81 p. 30 cm.Subject(s): SUPPORT SERVICES | NEW ZEALAND | INTELLECTUAL DISABILITY | VOCATIONAL GUIDANCE | EVALUATION | VOCATIONAL SERVICES | MANAGEMENT
|Item type||Current location||Call number||Status||Date due||Barcode||Item holds|
|Book||IHC Library||230.2 SAM (Browse shelf)||Available||W006006|
"This resource manual has been developed to practically assist services to work directly with service users and operate effectively as organisations." - INTRODUCTION
Volume 2 is 23918A
WORKING EFFECTIVELY WITH SERVICE USERS|Introduction to Resource Manual|Personal planning - general|Personal planning for people with high support needs|Communication|Augmentative communication|Learning new skills and behaviours|Various beliefs about behaviour|Guidelines for teaching new behaviour|Twelve tips to teaching new behaviour|Communication and challenging behaviour|Effective transition from school to work or community participation|CONFLICT RESOURCES AND WORKING EFFECTIVELY AS A VOCATIONAL SERVICE|Strategic planning|Map of influencing factors|Strategic planning - who does what?|Format for a strategic plan|Process for developing a strategic plan|Model coherency and strategic planning|Establishing coherency|Working constructively with conflict|Conflict - a catalyst for positive growth|Why manage conflict?|How can conflict be managed?|Negotiation skills|Facilitation|A basic problem solving model|Common causes of conflict|Making conflict messy|Practical approaches to managing conflict|Managing conflict in groups|Group conflict resolution model|Packaging your message|Checklist for facilitators involved in controversy|Partnership|Maximising meetings|The essence of writing reports