Making Questions Work: A Guide to How and What to Ask for Facilitators, Consultants, Managers, Coaches, and Educators. (Record no. 29154)

MARC details
000 -LEADER
fixed length control field 06120cam a2200301Ma 4500
001 - CONTROL NUMBER
control field ocn979146499
003 - CONTROL NUMBER IDENTIFIER
control field OCoLC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190925154310.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 120903s2007 cau 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780787987275
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0787987271
024 ## - OTHER STANDARD IDENTIFIER
Standard number or code 0787987271
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)979146499
040 ## - CATALOGING SOURCE
Original cataloging agency UV1
Language of cataloging eng
Transcribing agency UV1
Modifying agency UV1
-- OCLCQ
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Strachan, Dorothy
245 10 - TITLE STATEMENT
Title Making Questions Work: A Guide to How and What to Ask for Facilitators, Consultants, Managers, Coaches, and Educators.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. San Francisco :
Name of publisher, distributor, etc. John Wiley & Sons, Inc,
Date of publication, distribution, etc. 2007.
300 ## - PHYSICAL DESCRIPTION
Extent 246 pages 24 cm paperback
336 ## - CONTENT TYPE
Content type term text
Content type code txt
Source rdacontent
337 ## - MEDIA TYPE
Media type term unmediated
Media type code n
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term volume
Carrier type code nc
Source rdacarrier
500 ## - GENERAL NOTE
General note The ability to ask questions is a key skill for adult eduators and their learners. This book is written for facilitators and is packed with excellent advice on what questions to ask and how to ask them. This advice can be applied in a variety of training contexts from the classroom to the boardroom. Recommended reading for all adult educators.
520 ## - SUMMARY, ETC.
Summary, etc. This book is an invaluable desk reference for facilitators, leaders, coaches and anyone who wants to engage in more effective learning and decision-making conversations. It offers over 1700 rich questions that you can borrow or adapt to improve your inquiry skills, and provides clear frameworks that point to when, where, and why particular questions are most useful. Table of contents: * Questions That Work (Framing Questions. Planned Questioning. Closed and Open Questions. Closed Questions. Open Questions. Skills for conscious questioning. Customize for Context. Create Inviting Questions. Clarify Assumptions. Ask with Sensitivity. Accommodate Risk and Anxiety. Maintain a Participant-Observer Stance. Consider "Why?" Carefully. When in Doubt) * Core Facilitation Values.(Guidelines for Asking Questions with Integrity. Maintain Objectivity. Clarify Confidentiality. Be Sensitive to Conflicts of Interest. Avoid Collusion. Ask Questions Fairly. Determine Authorship. Address Imbalances in Power and Information. Operationalizing the Value of Integrity. Guidelines for Asking Questions with Authenticity. Build Group Ownership for Outcomes. Minimize Self-Deception About a Process. Be Clear About Intentions. Acknowledge Problems. Be Honest About Your Competencies. Be Present; Tune In. Hear Your Client's Perspective. Operationalizing the Value of Authenticity. Guidelines for Asking Questions with Mutual Respect. Enable Equity. Clarify Group Norms. Respect Exchange Times. Encourage Direct Interaction. Be Patient; Whose Silence Is It? Respect the Energy in the Group. Operationalizing the Value of Mutual Respect) * Follow-up Questions (Prompts for clarification, perspectives, rationale, options and implications) * Questions for Opening a Session (Getting to Know One Another. Focus: Sharing Personal Information. Focus: Exploring Work Experience. Clarifying Expectations. Focus: Understanding Hopes and Concerns. Focus: Meeting Objectives and Outcomes. Building Commitment. Focus: Developing Group Norms. Focus: Building Ownership. Common challenges. When Time Is Short. Opening a Workshop on a Specific Topic. Opening a Series of Workshops. Loosening Up a Tight Group) * Questions for Enabling Action ("What?": The Notice Questions. Observations. "So What?": The Meaning Questions. Reflections. Focus: Relevance and Fit. Focus: The Organization. Focus: The Individual. "Now What?": The Application Questions. Actions. Focus: Personal Change. Focus: Organizational Change. Focus: Building Ownership. Focus: Operational Planning. Common challenges. Supporting Action After a Meeting of a Network or Coalition. Enabling a Structured Approach to Reflection and Action. Discussing and Making Decisions That Affect Organizational Policies. Applying Research. Knowledge Translation. Workplace Stress: Personal Change) * Questions for Thinking Critically (Making Assumptions and Perspectives Explicit. Focus: The Individual. Focus: The Team or Organization. Focus: The Broader Context. Understanding Interests and Power Relationships. Focus: The Individual. Focus: The Team or Organization. Focus: The Broader Context. Exploring Alternative Ways of Thinking and Acting. Focus: The Individual. Focus: The Team or Organization. Focus: The Broader Context. Making Ethical Choices. Focus: The Individual. Focus: The Team or Organization. Focus: The Broader Contex. Common challenges. Thinking Critically About the Future. Acting Ethically in Low-Resource Countries. Thinking Critically About Policy Changes) * Questions for Addressing Issues (Understanding the Situation. Focus: Internal Considerations. Focus: External Considerations. Clarifying the Issues. Focus: Issue Description. Focus: Why This Is an Issue. Focus: Stakeholders. Generating Options for Action. Focus: A Positive Future. Focus: Solutions. Focus: Learning from Others. Testing Options for Action. Focus: Rationale. Focus: Potential Impact. Focus: Strategic Fit. Making a Decision. Taking Action. Common challenges. Encouraging Candor and Confidentiality. Putting Sensitive Issues on the Table. Issues Management in a Non-governmental Organization. Issues-Based Planning: A Redundancy Program) * Questions for Closing a Session (Looking Backward. Focus: Midway Through a Process. Focus: The Experience as a Whole. Focus: Learning. Focus: Productivity. Focus: Management of the Process. Looking Forward. Focus: Celebrating Success. Focus: Building Ownership for Follow-Through. Focus: Taking Action--Knowledge Translation. Focus: Future Collaboration. Common challenges. Bringing a Multisite Project to a Close. Closing a National Issues-Based Workshop. Conducting Exit Interviews in Small Groups. Reviewing a Pilot Workshop) * In Closing: About Questions--What I Know for Sure. * References.
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Communication & Literacy
General subdivision Curriculum & Resources
-- Speaking & Listening.
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Communication & Literacy
General subdivision Curriculum & Resources
-- Team Work & Meetings.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Book
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
h (OCLC) HELD BY NWIHC - 0 OTHER HOLDINGS
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
    Dewey Decimal Classification     Barnardos NZ IHC Library IHC Library 25/09/2019   10.241 W0013002 25/09/2019 25/09/2019 Book

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