How to make a positive difference : a selection of practical resources requested by vocational services : volume one of two

Benjamin, Mark

How to make a positive difference : a selection of practical resources requested by vocational services : volume one of two - Wellington, NZ Standards and Monitoring Services Trust 2007 - 81 p. 30 cm. - SAMS evaluation and development of services .

Volume 2 is 23918A

WORKING EFFECTIVELY WITH SERVICE USERS|Introduction to Resource Manual|Personal planning - general|Personal planning for people with high support needs|Communication|Augmentative communication|Learning new skills and behaviours|Various beliefs about behaviour|Guidelines for teaching new behaviour|Twelve tips to teaching new behaviour|Communication and challenging behaviour|Effective transition from school to work or community participation|CONFLICT RESOURCES AND WORKING EFFECTIVELY AS A VOCATIONAL SERVICE|Strategic planning|Map of influencing factors|Strategic planning - who does what?|Format for a strategic plan|Process for developing a strategic plan|Model coherency and strategic planning|Establishing coherency|Working constructively with conflict|Conflict - a catalyst for positive growth|Why manage conflict?|How can conflict be managed?|Negotiation skills|Facilitation|A basic problem solving model|Common causes of conflict|Making conflict messy|Practical approaches to managing conflict|Managing conflict in groups|Group conflict resolution model|Packaging your message|Checklist for facilitators involved in controversy|Partnership|Maximising meetings|The essence of writing reports

"This resource manual has been developed to practically assist services to work directly with service users and operate effectively as organisations." - INTRODUCTION


SUPPORT SERVICES
NEW ZEALAND
INTELLECTUAL DISABILITY
VOCATIONAL GUIDANCE
EVALUATION
VOCATIONAL SERVICES
MANAGEMENT

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